Olney Opticians Inc

Reviews about Olney Opticians Inc

• eric wong

  Oct, 12 2018
  ★ ★ ☆ ☆ ☆
  Ive been a customer for over a decade and have never had any problems. I absolutely LOVE Kim and she's seen me many times to replace lost glasses, lost sunglasses, etc. The reason for the 2-stars? Recently I got a new pair of glasses. Super happy with them. I had to use my insurance to get this pair so when I wanted to get a second pair for hobbies (fishing, racing, etc), it would have to come out of pocket. Therefore, I decided to buy a pair online. However, this requires your prescription. I requested a copy of my prescription which they did at no charge, but was missing the pupil distance.
  
  I went back to ask for it and was told it would be another $25. The older gentleman (not Butch), started pressuring me, asking why I even needed it and why I was not buying from them. I kindly explained my situation with insurance and how I got a sponsor discount from Rudy Project. He said pupil distance is just something they do not give out. I can understand you want to keep all the business in house, but this was not a case of me just going for the lowest price. It was because I already used my insurance $ on my primary pair of glasses! Not to mention Ive spent tons of $ over the past decade and they werent the cheapest. Ive always come back because of the service even though their stuff costs more!
  
  The gentleman said he would ask Kim to confirm, to which he said she did. So he literally spends less than a minute pulling my file, looking up the number and giving it to me. $25 please! Stuff like this really bothers me and I feel sad that I have to decide whether or not to take my business elsewhere over $25. Crazy, right?

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